Service charges are a fee which are payable by the Leaseholder to the Landlord for services they are obliged to provide under the terms of the Lease. Find out more in out document which explains service charges here.

Established since 2010, Gate Safe was the pioneering force to first address the issue of automated gate safety. Today, Gate Safe enjoys the support of a number of high profile industry / health & safety organisations and continues to offer independent approved training, share best practice, and deliver practical jargon-free guidance to improve the safety of automated gates and barriers.

Gate Safe was the first initiative to bring together ALL parties affected by automated gate safety, GH our supporting the campaign:

Sewage pumps enable waste to travel to the main sewer system when properties are in low lying areas. Please click here to learn about sewage pumps and what you can do to look after yours!

Get tips on how to be ‘Water Smart’, order free water saving devices and find out how much water and energy you use at home with this easy-to-use calculator. You’ll also see how much money you could save on your bills by making a few simple changes.

water going down plug hole

AS well as being unpleasant, blocked sewers can also become very costly. Blockages are usually caused by common items being flushed down the toilet or sink that should be otherwise disposed of.  Our guidance will hopefully enable you to prevent future problems as well learn where your responsibility lies.

Read our Drains Hints and Tips Guide here.

Thames Water ‘Bin it – Don’t Block it’

Join the Thames Water ‘Bin it – Don’t Block it’ Campaign and see what really happens when you put the wrong things down the drain here:

GH is committed to providing information on Health and Safety to anyone who may enter a property under our management. GH look to LEIA, the Lift and Escalator Industry Association for advice and guidance on the health and safety of lifts and on preferred and accredited contractors.

LEIA is proud to present the ‘Liam Loves’ safety campaign, encouraging children and their families to be safe when using lifts and escalators. LEIA has created a series of fun, free children’s books for young children to enjoy and learn from.

One of LEIA’s key objectives is to provide advice on health, safety and standards and the ‘Liam Loves’ children’s safety campaign highlights our commitment to this cause.
Read more on the campaign here.

Public liability insurance covers the cost of claims made by members of the public and can be confusing for home owners living on a private development. Our handy hints leaflet here outlines the responsibility and coverage of insurance policies.

Engineering insurance refers to the insurance that provides economic safeguard to the risks faced by the machines and equipment in public places. For further information on Engineering Insurance policies; please see our handy hints here.

Directors and Officers insurance policies offer liability cover for Company Managers to protect them from claims which may arise from the decisions and actions taken within the scope of their regular duties.
For further information on D&O insurance policies; please see our handy hints here.

Buildings insurance covers the cost of rebuilding your home if it is damaged or destroyed.
This includes the roof, walls, ceilings, floors, doors and windows. For further information on buildings insurance policies; please see our handy hints here.

Most households have multiple appliances and gadgets requiring power by electricity resulting in the need for extension leads.

Reduce the risk of over loading extension leads by following a few simple tips in our information leaflet found here.

Most people have extension leads in their homes, using 4-way bar adapters to increase the number of appliances that they can plug into a wall socket. However, although there is space to plug in four appliances, this does not mean it is always safe to do so.
Use our overload calculator here to check if you’re exceeding the maximum load.

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Hampshire Fire and Rescue Service want to make you and your home safer. This questionnaire will assess fire safety in your home. Once completed, you will get a personalised fire safety plan, which will offer advice on how to prevent fires in your home and how to remain safe. The form should take no more than five minutes to complete.

You can complete the form here.

wooden pallet and cardboard

Recycling rules and provisions may vary depending on the area, however some bin area basics are applicable to all properties. These include the correct procedure for bulky waste disposal and ensuring the areas is well kept preventing the attraction of vermin.

Find more information here.

leak damage on ceiling

Water leaks cost millions of pounds each year and have devastating effects on the lives and homes of many people. This guide provides information on prevention, responsibility and reaction to water leaks.

To see our booklet, click here

fire door safety instructional image black and white

Suspect your building has a faulty fire door? Don’t walk by. Report it to GH Property Management. This 5 step check does not replace a full inspection carried out by a trained and competent person but it will help to highlight any immediate problems. For more information visit

To use the interactive 5-Point Fire Door Check click here

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Fire doors create a barrier from fire and smoke allowing more time for rescue or escape. They are an essential element to passive fire protection in buildings.

This guide provides information on where fire doors are used, who maintains them and the importance of never using a doorstop to keep a fire door open. Read the guide here.

sign in a stairwell


Ensuring the safety of all residents is a top priority for GH Property Management which is why it is imperative all residents know whether the building they live in has a Stay Put Policy or a Simultaneous Evacuation Policy. Here you will find both documents for your information.

Please find attached the policy for Stay Put here.
Please find attached the policy for Simultaneous Evacuation here.

man in bed knocking on wall complaining of noise

Noisy neighbours can have a huge impact on the lives of those around them. Our guidance is about dealing with noisy neighbours and best ways of resolving solutions based on government guidelines.

Our useful guide to dealing with noisy neighbours can be found here.

image of house held in hands

Safety for you and those that live within the property should be a top priority. Your home is where you should feel safe and secure. Security of communal spaces should be taken seriously by all homeowners and tenants. This guide will enable you to reduce the risks to you and your home.

Find out more in our guide to reducing risks to you and your home here.

The Crime Prevention Website provides this home security survey tool to help assess your home and provides recommendations for any areas of improvement:

For further information on keeping your home secure please visit: or

gas oven hob

All homeowners and tenants should be gas aware and know what to do and who to call in the event of a gas related emergency. This guidance outlines best practice for homeowners and gives useful information and websites about gas safety.

Read more about what it means to be Gas Safe here.

radiator and condensation

It is good to know the difference between damp caused by structural issues within the building and damp caused by condensation. Here you will find a quick bullet point guide to identify the differences.

Read about Damp vs Condensation here.

radiator with damp on wall behind

There are different types of damp that can occur in the home. Our guidance will support you to identify the damp, enabling you to take the next course of action necessary to fix the problem. Left untreated damp can cause major damage and should be addressed as soon as possible.

Read our Damp Hints and Tips Guide here.

black and white image of condensation

Managing condensation in your home is an important part of keeping it in a good condition. In the winter months, warm air coming into contact with cooler surfaces can cause a build-up of moisture that left unkept can cause mould to spore and damp to spread. Our guidance will help you to learn how to prevent and manage this in your home.

Read our Managing Condensation Guide here.